Managed IT that keeps
your business moving.
IT support, 24/7 security monitoring and clear technology direction, delivered through one accountable partnership.
2008
Certified
What we take responsibility for.
01 · Run
Keeping your
people productive.
Everyday IT help, reliable systems and ownership of recurring problems.
02 · Protect
Protecting your
business, day and night.
Layered protection, staff awareness and 24/7 monitoring of covered threats.
03 · Advance
Making technology
support your ambitions.
Clear priorities, a practical roadmap and a plan for investment.
Your proposal confirms the support, security and strategic services included.
Bring technology into
your business planning.
Free your leadership team to lead, with someone connecting everyday IT to the decisions ahead.
Understand what needs to improve.
Technology Alignment reviews your systems, working practices and risks to agree the right priorities.
Decide what happens next.
Your Virtual IT Director connects those priorities to business plans, budgets and a roadmap.
Customer experience
Read the full testimonial
“Before Tomlinson, IT was reactive and a constant headache. Now it feels like a genuine partnership. They took time to understand our business, not just our systems, and give us honest, jargon-free advice. Day-to-day support is fast, on-site visits catch issues early, and their strategic input means IT just works in the background.”
More customer feedback
A planned handover.
Clear ownership.
We coordinate the transition with your current provider, so your team can stay focused on the business.
Review
Understand your systems, contract and priorities.
Coordinate
Agree access, responsibilities and the handover date.
Take ownership
Start support and work through the agreed improvements.
Your practical questions, answered.
What is included in Managed IT?
Your agreed service can cover:
- Service Desk support, Microsoft 365 administration and starter/leaver setup.
- Device and infrastructure management, monitoring, patching and documentation.
- Cybersecurity, Microsoft 365 backup and staff awareness training.
- Technology Alignment and Virtual IT Director reviews.
Your proposal confirms coverage, hours, review frequency and any additional charges.
What are your support hours and response targets?
Service Desk: Monday to Friday, 08:30–17:30.
These are first-response targets during contracted hours, not resolution times. Your agreement defines priorities and service terms. Security Operations monitors covered threats around the clock.
What cybersecurity protection is included?
Coverage is agreed around your users, devices, email and Microsoft 365. It can include threat detection and response, stronger sign-ins, email filtering, staff training and backups.
Security analysts monitor and investigate covered threats 24/7. Your proposal explains what is monitored, how incidents are handled and what reporting you receive. Service Desk hours are separate.
How does the strategic service work?
Technology Alignment: regular reviews of systems, working practices and risks turn issues into prioritised improvements.
Virtual IT Director: reviews connect technology decisions to business goals, budgets and your roadmap.
For the full strategic service, Technology Alignment visits are typically every 4–8 weeks and Virtual IT Director reviews are quarterly. Frequency and on-site allocation are agreed in your proposal.
Can you work alongside our internal IT team?
Yes. We agree shared responsibilities and add support capacity, specialist expertise, security or technology leadership where your team needs it.
How is it priced, and what would we commit to?
Pricing reflects the users, devices, systems and services covered. Your proposal separates the recurring service from onboarding, projects, hardware and subscriptions.
Your agreement confirms the term, any break provisions, notice requirements and service scope before you commit.
What do you need
from your next IT partner?
Tell us what works, what gets in the way and where you want to go.
From our Paignton office, supporting Torbay and the wider South West. Remote support is available UK-wide.