Managed IT & Cybersecurity in Plymouth
The Opportunity Is Bigger Than Most Businesses Are Ready For.
Devonport, the Freeport, marine autonomy, a national defence investment wave. Plymouth is entering a decade few UK cities will see. The businesses that win won’t be the biggest. They’ll be the ones who can scale with confidence when it arrives, without losing control while they do it.
★★★★★ 120+ five-star Google reviews · A 90-day service guarantee, so switching is the safe decision
Opportunity this big arrives on its own schedule. Your IT has to be ready when it does.
Devonport’s naval base, the Plymouth and South Devon Freeport, and a near-£300bn national defence investment plan are pulling Plymouth businesses toward growth few could have planned for. That creates pressure most reactive IT was never built to handle.
/01
Hiring faster than IT can onboard means new starters waiting on access, not working.
/02
Multi-site onboarding
A new Freeport site needs to be secure and connected from day one, not month three.
/03
Procurement gates
Defence primes and government contracts arrive with security requirements attached, not optional.
/04
Multi-partner collaboration
Working across industry, academia and government means sharing data securely with people outside your walls.
/05
Governance under pressure
Control gets looser exactly when it matters most, in the middle of rapid expansion.
/06
Downtime cost
A live opportunity window makes an outage cost more than it ever would in ordinary times.
A city built on Devonport, the Freeport and marine autonomy
Three engines are driving Plymouth’s decade, and the businesses around them are being asked to scale faster than most ever have.
Wherever you sit around them, the technology question is the same: can you scale without losing control?
New sites, new people, new risks. One team answering for all of it.
When IT, security and strategy sit with different suppliers, every new site multiplies the coordination problem. TS Complete removes the ambiguity: one team runs your support, watches your security around the clock, and answers for both, wherever the opportunity takes you next.
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We’ve had the pleasure of collaborating with Tomlinson Solutions on a number of events, training sessions and client projects across Plymouth. Every experience has been positive, energised and insightful, and they bring a genuinely practical approach to IT, cyber security and helping local businesses move forward.
Co-founder, Agile Comms · Plymouth
Many providers stop at the service desk. We start there.
Pillar 01Service Desk
Fast, friendly help from a named South West team, scaled to onboard people as fast as you're hiring them, not weeks behind.
What the desk learns feeds Technology Health
Pillar 02Security Operations
A 24×7 security operations centre built for procurement gates and multi-partner collaboration, containing threats automatically in around ten minutes.
What the SOC sees feeds your roadmap
Pillar 03Technology Health
A platform built to connect a new site fast and securely, whether that's a second office or a Freeport unit, without starting from scratch each time.
Health data shapes investment decisions
Pillar 04Virtual IT Director
A senior technologist in the room while you scale, keeping governance and control intact even as headcount, sites and partners multiply at once.
Strategy sets the bar for every pillar above
Pillar 05The Improvement Loop
The fifth pillar exists so the other four compound, so readiness keeps pace as the opportunity evolves, not just at the start.
The loop feeds back to the start: readiness that holds, not just readiness on day one.
What you actually get
People who can just work
Fast, root-cause support that scales with your headcount instead of lagging behind it.
Security you can evidence
Certifications and monitoring that pass procurement, not just satisfy a checklist after the fact.
Microsoft 365 under control
Licensing, identity and data governance managed properly as headcount grows fast.
Sites that behave as one
A new office, a Freeport unit, a home worker, all on one secure, consistently managed platform.
A plan and a budget
A technology roadmap that scales with the opportunity, not one written for the business you were last year.
Recovery you can trust
Backups tested, continuity rehearsed, so a live opportunity window never turns into a lost one.
What actually changes when you scale
Ninety days to prove it
Free assessment
We map your environment, risks and quick wins before anything changes.
Standardise & secure
Devices, Microsoft 365 and backup brought onto one managed, secured platform.
Ready to scale
Your plan is written, reviews are running, and the platform is built to add the next site, not just support this one.
A 90-day service guarantee tied to the service levels we commit to, inside a standard 12 to 36 month term. The commitment is earned, not assumed.
Clear targets, and the numbers behind them
Priority
Example
First response
P1 · Critical
Site down, security incident
30 min
P2 · High
Key system unusable
1 hour
P3 · Standard
Workaround available
4 hours
P4 · Minor
Requests & changes
8 hours
Four tiers, matched to real urgency, not one number for everything. Most support requests are resolved remotely within minutes, reducing unnecessary site visits. When something is genuinely critical, at 9am or 9pm, a 30-minute clock starts and our team is accountable to it. Helpdesk targets are measured 08:00 to 18:00, Monday to Friday, with the security operations centre running 24×7 as a separate, always-on workflow. This quarter we are delivering 99% first response and 99% resolution against target.
Torbay Business Awards 2026, Innovation
five-star Google reviews
client satisfaction score
18 years, same leadership
Founded in 2008 by Ian Tomlinson, who remains CEO, with Troy Wheeler as Managing Director since 2021. See the businesses we support →
Helping businesses across Plymouth, Exeter and the wider South West
Independently certified, formally recognised, and accountable to the numbers above, since 2008.
Frequently asked questions
We're bidding for defence or Freeport-linked work and need to pass procurement security checks. Where do we start?
We're opening a second site, possibly in the Freeport. Can you get it connected and secure quickly?
We're hiring faster than we ever have. Can IT support actually keep pace?
You're based in Devon. Are we too far away?
What does switching actually involve?
Scale With Confidence When Opportunity Arrives
Start with a free 30-minute strategy session. Tell us where the opportunity is taking you, and we’ll tell you, honestly, whether we’re the right fit.