Home / Customer Stories / Thorverton Stone
More dependable IT. Greater flexibility for the people using it.
For Thorverton Stone, improving IT meant making everyday work easier. With more consistent systems and support from a team that knows the business, staff gained confidence in their technology and a colleague could work productively from home without depending on others for file access.
What changed for Thorverton Stone.
Greater confidence in everyday systems
Improved reliability helped staff trust the technology they rely on to do their jobs.
More consistent ways of working
Standardised software and processes helped the team work together more effectively.
Practical flexibility for the business
A key team member now works from home two days a week, fully supported and productive, without relying on colleagues to manage files and access.
When everyday technology starts holding people back.
Thorverton Stone manufactures bespoke architectural and cast stone products for builders, architects, self-builders and memorial masons.
As the business grew, its technology environment was becoming a constraint. IT and security were basic and inconsistent across users and devices. Older hardware was underperforming, while a challenging satellite internet setup added concerns about reliability.
The business needed dependable support, stronger protection and a more consistent working environment. Improvements also had to fit around the practical demands of production and office work.
One partner taking responsibility.
Thorverton Stone adopted TS Complete, bringing managed IT support and cyber security together under one partner.
Onboarding was planned around production and office hours so the team could continue working while improvements were introduced. The ongoing relationship combined regular onsite reviews with a UK helpdesk familiar with the business and its people.
Three priorities shaped the work.
Making systems more dependable
Addressing the inconsistent environment and keeping systems under regular review helped build staff confidence in everyday IT.
Helping people work together
Standardising software and processes improved consistency across the team and supported more cohesive working.
Providing familiar, approachable support
Thorverton’s feedback mentions Luke and Ian by name, reflecting the value of dealing with people who know the business and understand its environment.
A tangible change in how work gets done.
One of the clearest outcomes was enabling a key team member to work from home two days a week.
Previously, remote working depended on colleagues helping with files and access. The employee can now work productively with the support they need, reducing that dependence on the office team.
It is a practical example of technology supporting the way a business needs its people to work.
Confidence for the next stage.
For Thorverton Stone, the partnership provides reassurance about both immediate support and future requirements.
“I feel confident that Tomlinson Solutions will be able to assist us with any IT needs we have now, and in the future, with solutions that will support our business as it continues to grow. I would encourage any business to contact them if they have any IT requirements.”
Dawn McAllister · Thorverton Stone
Is your IT making everyday work harder than it needs to be?
Tell us where systems, access or recurring problems are getting in the way. We’ll discuss what needs to improve and how the right support could help your people work more effectively.
We’ll talk through your current setup, your priorities and whether we’re the right fit.