Based in Paignton.
Supporting businesses across Torbay.
Supporting businesses across Torbay.
Managed IT support for Torbay businesses.
Support your people, strengthen your cyber security and make clearer technology decisions. Our Paignton-based team brings it all together.
Torquay · Paignton · Brixham
Since 2008
Established in Devon
Paignton based
Remote and on-site support across Torbay
Customer confidence
Teddy Mountain · Paignton · Cyber security
“The value gained from having peace of mind cannot be overstated.”
Paul Cooke
Teddy Mountain UK Ltd
Protection that supports commercial confidence.
When larger customers and insurers required evidence of cyber security, Teddy Mountain needed a stronger position. The Paignton wholesaler now reports that those requirements are met with confidence, with suspect inbound mail and threats actively detected and contained.
Read more about Teddy Mountain
A global wholesaler of make-a-bear products to the leisure and tourism sector, Teddy Mountain moved from minimal protection to a cyber security position it can stand behind.
“Tomlinsons are our go-to partners for our technology needs; their experience, reliability and depth of knowledge means they are first point of call as our needs grow.”
Customer-reported outcomes. Requirements and protection depend on the systems and controls in place.
When your business needs more from IT
What is making you consider a change?
The right conversation starts with what is getting in the way of running your business.
01 / RELIABILITY
The same problems keep coming back.
Your people lose time to slow systems, disrupted access or issues that never feel fully resolved.
02 / SECURITY
You need confidence in your protection.
Customers, insurers or your leadership team are asking questions you need clear answers to.
03 / PLANNING
The business has outgrown its IT.
New people, locations or ways of working need a plan, with the costs understood before decisions are made.
04 / OWNERSHIP
Too much IT lands on your desk.
You need someone to own the technology relationship and explain what needs your attention.
One relationship. Three responsibilities.
Keeping your business moving.
Helping you plan ahead.
01.
Run
Support your people.
A Service Desk that knows your business, takes ownership of issues and looks for the causes of recurring problems.
What day-to-day support covers
- Help with agreed devices, applications and user access.
- Remote support and on-site work within your service scope.
- Support for your cloud tools, including Microsoft 365 or Google Workspace.
- Clear communication about issues and next steps.
02.
Protect
Manage your cyber risk.
24×7×365 Security Operations, supported by ongoing work on access, devices, email protection and recovery.
How we strengthen protection
- Threat monitoring, investigation and response across the agreed environment.
- Security awareness and phishing training.
- Backup and recovery planning within your agreed scope.
- Help understanding customer and insurer security requirements.
03.
Advance
Make informed IT decisions.
Technology Alignment and Virtual IT Director leadership connect your day-to-day systems with business priorities.
What your leadership team receives
- Reviews of how technology supports your people and processes.
- A prioritised improvement roadmap.
- Budget guidance for upcoming investment.
- Clear recommendations, responsibilities and next steps.
Your agreement defines the services, systems and review schedule included. Additional projects are scoped separately. Security Operations runs around the clock; day-to-day Service Desk support operates during agreed service hours.
Strategic support you can use
Know what needs attention.
And what can wait.
Technology decisions should come with a business reason. We help you understand the risks, agree priorities and plan investment around where your organisation is going.
Priorities linked to business impact.
Clear ownership and agreed next steps.
Budget decisions made with time to plan.
Your technology roadmap
Illustrative example
Built around your business
Built around your business
First
Protect
Protect
Review access and recovery
Identify gaps, agree responsibilities and prioritise risks to your operations.
Next
Improve
Improve
Address recurring disruption
Resolve the underlying issues that cost your team time.
Ahead
Plan
Plan
Prepare for growth and investment
Agree the changes, timings and budgets needed for your next stage.
“The peace of mind I get from knowing they are looking after all my business IT needs is invaluable.”
Kathryn Webb
Managing Director
Torbay Accounting Ltd
Torbay Accounting Ltd
Changing your IT provider
A planned handover.
A clear next step.
If you already have an IT provider, we will discuss your current agreement and what a change would involve before setting a handover date.
01 / UNDERSTAND
Start with your business.
Discuss your people, current frustrations, security concerns and plans.
02 / REVIEW
Establish the scope.
Review the systems, responsibilities and contract arrangements that shape the service you need.
03 / PLAN
Agree the handover.
Plan access, documentation, licences and timings with the people involved.
04 / SUPPORT
Get your team settled.
Confirm how to get help, check the agreed setup and start work on your priorities.
What should we check before giving notice?
Check your notice period, renewal date and who owns your licences, domains and administrator accounts. We can discuss the information needed and help plan the sequence. The handover should account for your existing obligations and any dependencies on the outgoing provider.
You do not need every technical answer to start.
Your local technology partner
Based in Paignton.
Here for Torbay.
Our team supports businesses across Torquay, Paignton and Brixham, combining remote help with on-site support and reviews as agreed.
Whether your people work in an office, on site or across several locations, we will start by understanding how your business operates.
Torquay
Paignton
Brixham
TS Office, Burford Industrial Estate
Higher Yalberton Road, Paignton, Devon, TQ4 7PD
Higher Yalberton Road, Paignton, Devon, TQ4 7PD
Service Desk: Monday to Friday, 08:30–17:30.
24×7×365 Security Operations for the agreed environment.
24×7×365 Security Operations for the agreed environment.
Troy Wheeler, Managing Director, and Ian Tomlinson, Founder.
Before you get in touch
Your questions,
in plain English.
A few practical details to help you decide whether to start a conversation.
What does Managed IT include?
It brings ongoing support, cyber security and technology planning into an agreed service. We review your users, devices, systems and priorities before setting the scope. Your agreement makes clear what is included and which licences or projects are charged separately.
Do you provide on-site IT support across Torbay?
Yes. Our Paignton-based team supports businesses across Torquay, Paignton and Brixham remotely and on site. We agree the support arrangements and review schedule around the needs of your business.
How much will Managed IT cost?
The cost depends on the number of people and devices, the systems you use, your security requirements and the support you need. After reviewing your setup, we explain the recurring service cost and any separate licences, onboarding work or projects before you commit.
Can you work alongside our internal IT team?
Yes. Co-Managed IT can add support capacity, specialist escalation, Security Operations and strategic guidance. We agree who owns each responsibility so your internal team knows where Tomlinson fits.
Can you help with customer or insurer cyber requirements?
We can help review the requirements, identify gaps and plan improvements to the relevant controls. Acceptance depends on the specific requirements and evidence. Our work with Teddy Mountain is one example of how stronger protection supports commercial confidence.
Is the Service Desk available 24/7?
Day-to-day Service Desk support operates Monday to Friday, 08:30–17:30, under your agreed service arrangements. Security Operations monitors, investigates and responds to threats 24×7×365 across the agreed environment.
Can we talk while we are still under contract?
Yes. We can discuss what you need from your next provider, review the relevant dates and help you understand a possible transition. Your current agreement and notice period will inform the plan.
Start a conversation
What do you need from your next IT partner?
Tell us what is working, what is getting in the way and what you want to change. We will explain how we can help and agree a useful next step.
For Torbay businesses looking for ongoing IT support, managed cyber security and practical technology leadership.
Talk to our Paignton team.
Start with your business, your current IT arrangements and your main priority. You do not need a technical specification.
Prefer email? info@tomlinsonsolutions.co.uk
Already a customer? Get support