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Managed IT & Cybersecurity in Exeter
Clear IT Strategy for Exeter Businesses, with Security That Never Sleeps
Managed IT Services with 24/7 Cyber Protection for Growing Exeter Businesses.
Successful businesses across Exeter need more than a helpdesk to keep technology running. Our fully managed service combines strategic IT planning, continuous cyber security protection and responsive UK-based support, giving your team the confidence to work efficiently while keeping your systems secure and your business ready for growth.
★★★★★ 120+ five-star Google reviews · NPS 90+ | Cyber Essentials Plus certified · Est. 2008
One joined-up service
Why IT and security belong together
As businesses across Exeter expand, technology should help drive performance rather than hold it back. Relying on separate providers for IT support and cyber security often leads to gaps in accountability, slower decision-making and increased risk. Tomlinson Solutions delivers strategic IT guidance, proactive managed IT services and continuous cyber security as one integrated solution, providing the expertise, resilience and protection Exeter businesses need to operate with confidence and support sustainable growth.
Built in
Security built in, not bolted on
We build protection directly into how your technology is planned, delivered and supported, rather than bolting it on afterwards.
- Clarity, confidence and control for your leadership team
- Not a stream of reactive fixes
One partner
One partner, fewer gaps
Strategy, security and support from one team. And your website too, if you want it.
- Fewer suppliers, clearer accountability
- Nothing falls between the gaps
Size is no protection.
Cyber threats don’t discriminate by business size, and growing organisations across Exeter increasingly face the same risks as much larger enterprises. Without experienced IT leadership and a proactive security strategy, even a single incident can disrupt operations and impact growth. Whether your business employs 20 people or 250, Tomlinson Solutions combines managed IT services, continuous cyber security and strategic technology expertise to reduce risk, strengthen resilience and support your long-term ambitions. That’s where we make the difference.
The package & the difference
Many providers stop at the service desk.
We start there.
How does our integrated IT and cyber security service support businesses in Exeter and across the UK?
Five pillars, one joined-up system, working to keep your business secure and moving forward.
PILLAR / 01
Service Desk
Real people who already know you and your systems, so issues get sorted fast, not lost in a queue. Fixing the root cause, not the symptom, so the same problem doesn’t keep coming back.
PILLAR / 02
Security Operations
Threats spotted and shut down in minutes, day or night, often before you’d notice a thing. That’s what keeps your data, and your customers’ data, out of the wrong hands.
PILLAR / 03
Technology Health
We measure your technology against proven best practice, spot where it falls short, and close those gaps, so problems get prevented, not patched.
PILLAR / 04
Virtual IT Director
Senior IT direction without the cost of hiring it in, your technology planned, budgeted and evolving around your business goals, well ahead of time.
PILLAR / 05
The Improvement Loop
Each part feeds the next. We measure and close the gaps, problems and threats drop away, support gets sharper, and the plan keeps evolving. The whole system gets stronger over time.
What it means for your business in Exeter
Not a list of services. What you actually get
Technology is only valuable when every part works together. Rather than delivering disconnected IT services, TS Complete combines strategic IT leadership, proactive managed IT support and continuous cyber security into one fully integrated solution for Exeter businesses. The result is a more resilient, productive and secure organisation. Here are six ways it creates lasting business value:
All of it, one service, one team. The strategy, the security, the support and the detail underneath, handled for you, so you don’t have to think about any of it.
Service level commitments
Clear targets, and protection that never sleeps
Measured 08:00–18:00 Mon–Fri · emergency cover 24×7 · 99% first response and 99% resolution against target this quarter.
24×7 SOC · Always on
P1 · Critical
30 min
Business-wide outage or breach
P2 · High
1 hour
Office or core service down
P3 · Standard
4 hours
Individual user issue
P4 · Request
1 day
How-to or change, scheduled with you
Helpdesk 08:00 to 18:00, Monday to Friday, backed by a 24×7 SOC with best-effort out-of-hours emergency cover. The SOC runs as a separate, always-on workflow, distinct from helpdesk ticket SLAs.
The numbers behind the promise
Proven, measured, and award-recognised
NPS 90+
How likely clients are to recommend us
120+
Five-star Google reviews
99%
SLA first response & resolution (this quarter)
Est. 2008
18 years supporting UK SMEs
CE+
Cyber Essentials Plus certified
Kaseya
Gold Partner
CRC SW
Trusted Cyber Partner · Cyber Resilience Centre SW
2025
MSP Titans of the Industry, EMEA finalist
Founded in 2008 by Ian Tomlinson, who remains CEO, with Troy Wheeler joining as Managing Director in 2021.
Good to know
Frequently asked questions
Why do Exeter businesses choose a managed IT provider instead of employing an internal IT manager?
For many growing Exeter businesses, employing an experienced IT manager can be expensive and still leave gaps in specialist skills. A managed IT provider gives you access to a full team of technical engineers, cybersecurity specialists and strategic IT leadership for a predictable monthly investment, without the recruitment and training costs.
Can you work alongside our existing IT employee or internal team?
Yes. Many organisations in Exeter already have an internal IT contact who handles day-to-day requests. We regularly provide additional expertise, cybersecurity services, project delivery and strategic guidance, allowing internal teams to focus on supporting staff while we deliver specialist knowledge when it’s needed.
How do you help businesses plan for future technology growth?
Technology should support your business objectives, not hold them back. We conduct regular strategic reviews to identify infrastructure improvements, cybersecurity risks, cloud opportunities and future investment priorities, helping Exeter businesses make informed technology decisions as they grow.
Are your managed IT services suitable for businesses with multiple locations?
Absolutely. Whether your employees work from an Exeter office, multiple regional sites or remotely across the UK, we provide consistent IT support, secure connectivity, cloud management and cybersecurity that keeps everyone working efficiently wherever they are based.
What makes Tomlinson Solutions different from a traditional IT support company?
We don’t simply wait for something to break. Our approach combines proactive monitoring, cyber security, technology strategy and ongoing improvement into a single managed service. This means Exeter businesses benefit from fewer disruptions, stronger security and an IT environment designed to support long-term business growth rather than just resolving technical issues.
Exeter’s strategic technology partner
Let’s build a smarter, safer IT strategy
Technology should be an advantage, not a limitation. If your Exeter business needs proactive IT support backed by strategic leadership and enterprise-grade cyber security, we’d be happy to show you what’s possible. Arrange a free 30-minute strategy consultation with one of our experts – no obligation, just clear, practical advice. We support ambitious businesses across Exeter, Devon and the South West with technology that improves productivity, reduces risk and enables confident growth.