EST. 2008 · EXETER · PLYMOUTH · ACROSS THE SOUTH WEST

01803 524769

info@tomlinsonsolutions.co.uk

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Tomlinson Solutions
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Frequently asked questions

About Us

Tomlinson Solutions is a managed IT, cybersecurity and web partner for growing businesses, founded in 2008 and based in the South West of England. We bring senior IT direction, a 24×7 security operation and responsive UK support together as one joined-up service.
We are based in the South West and work with businesses across Exeter, Plymouth and the wider region, and UK-wide on request. We are a strong fit for growing teams of roughly 25 to 250 people.
Tomlinson Solutions was founded in 2008 by Ian Tomlinson, who remains CEO and Founder. Troy Wheeler joined as Managing Director in 2021.
Yes. We are Cyber Essentials Plus certified, a Kaseya Gold Partner and a Trusted Cyber Partner of the Cyber Resilience Centre for the South West, and we were an EMEA Finalist in the 2025 MSP Titans of the Industry programme.
No, and we would not want to be. We are a premium, per-user managed service, priced to invest properly in your security and direction, with a clear, costed plan before you commit.
We treat technology as an investment in growth rather than a cost to manage, we name the people who look after you, and we join up IT, security and the web under one team.

Enquiries

We aim to respond to new enquiries the same working day. Our helpdesk runs 08:00 to 18:00, Monday to Friday, backed by a 24×7 security operation for threats out of hours.
Yes. The initial strategy session and assessment are free and carry no obligation. You receive a clear, costed plan before you commit a penny.
We are based in the South West and cover Exeter, Plymouth and the wider region, and we work UK-wide on request.
We arrange a short, no-obligation conversation to understand your business, then carry out a free assessment and give you a clear, costed plan. If we are not the right fit, we will say so.
Often, yes, as long as your current provider contract does not have an exclusivity clause. We will be straight with you about what is practical.
We work on committed terms, typically 12 to 36 months, which is what lets us plan and invest in your business. We de-risk that with a free assessment up front and a 90-day guarantee, subject to the terms in your agreement.

Insights

We write straight-talking insights on managed IT, cybersecurity and digital growth for business leaders, with practical thinking and no jargon or scare tactics.
Our insights come from the Tomlinson Solutions team, drawing on real client work in IT, security and the web since 2008.
No. They are written for business owners and leaders who want clear, useful guidance, not deep technical detail for its own sake.
We publish regularly and refresh our thinking as the landscape changes, particularly around security threats and digital growth.
Yes. If an article raises a question about your own business, you can book a free, no-obligation conversation with us.
Yes. Most of our guidance is aimed at growing teams of roughly 25 to 250 people, the kind of businesses we support every day.

Our Work

We work with growing businesses across the South West and UK-wide, typically teams of roughly 25 to 250 people, across sectors including manufacturing, architecture, construction and professional services.
Yes. We are happy to put you in touch with clients such as EHV Structures, Co Create Architects and Thorverton Stone, who can speak to what working with us is like.
We are rated 5.0 across 120 five-star Google reviews from the businesses we look after.
Clients tell us they feel more secure, better supported and free to focus on growth, with technology that supports the business rather than holding it back.
Very likely. Our clients span manufacturing, architecture, construction and professional services, so we understand the pressures of different sectors.
Start with a free, no-obligation assessment. We will understand your business, give you a clear, costed plan, and if we are not the right fit we will say so.

Managed IT & Cybersecurity

We’re a great fit for growing teams of roughly 25 to 250 people who treat technology as an investment. Professional-services firms especially, such as accountancy, legal, consultancy and agencies, though we support growing businesses across many sectors. If you’re smaller but genuinely ambitious, you’re welcome too. We cover the South West, from Exeter and Plymouth up to Bristol, and work UK-wide on request.
TS Complete is our package, sold as a secure outcome rather than a parts list. It’s built on four pillars: a UK Service Desk (08:00–18:00, Mon–Fri); 24×7 Security Operations; Technology Alignment (keeping you to Cyber Essentials Plus, working to Cyber Assurance Level 2 and NCSC guidance, with reviews every 4–8 weeks); and a Virtual IT Director (a dedicated senior IT leader, with quarterly strategy reviews).
Yes. With TS Complete the SOC is standard, not an upsell. You get round-the-clock monitoring with human-touch response, active threats contained in around ten minutes as a separate always-on workflow from the helpdesk, plus audit- and insurer-ready reporting. The helpdesk itself runs 08:00 to 18:00 Monday to Friday, with best-effort out-of-hours emergency cover.
We do, and we’re Cyber Essentials Plus certified ourselves. Your managed baseline aligns to those controls, and we keep the logs, user training and reporting that cyber insurers, auditors and the ICO ask for, ready when you need them.
No. We run a calm, structured onboarding over about four weeks, planned around your team so day-to-day work isn’t disrupted. You’ll have a clear plan and named contacts throughout.
Strategic IT is a partnership, so we work on committed terms, typically 12 to 36 months. That commitment is what lets us plan, invest and align technology to where you’re going. To make starting low-risk, we begin with a free assessment so you see the plan and value first, and back it with a 90-day guarantee set out in plain terms in your agreement.

Project Services

No. Every project stands on its own, with no retainer and no lock-in. If it makes sense afterwards we can look after it ongoing, but that’s your call.
Yes, as long as your current provider contract does not have an exclusivity clause. We regularly deliver one-off projects alongside an existing provider or in-house team.
Our own certified engineers, the same team that looks after our managed clients. No subcontractors.
No contracts and no lock-in. The project is finished when it’s handed over and working.
Exeter, Plymouth and across the South West, and UK-wide on request.
It depends on scope. You get a fixed, costed plan before you commit a penny, so there are never any surprises.
On average, Cyber Essentials within four weeks and Cyber Essentials Plus within three months. It depends how ready your systems are, so we assess first and confirm a realistic timeline before you commit.

Web & Digital

We design, build and look after business websites, and we handle the digital work around them, including hosting, maintenance, performance and search visibility, all delivered by our in-house team alongside your IT and security.
Yes. We can host, monitor, update and support your site after launch, so it stays fast, secure and current rather than going stale the day it goes live.
We build sites to be found. That means clean, fast, well-structured pages with the right on-page signals, so you show up in search engines and increasingly in AI answer tools.
Yes. We often improve or rebuild existing sites rather than starting from scratch, keeping what works and fixing what holds the site back.
It depends on size and complexity, but most business sites run on a clear, costed timeline agreed up front, so you know what is happening and when.
Yes. Because we look after IT, security and the web under one team, your site, domains, email and data protection are joined up rather than scattered across suppliers.