Managed IT & Cybersecurity · Exeter
Managed IT support
for ambitious
Exeter businesses.
Keep your people working, understand your security risks and plan your next technology investment.
One accountable team for day-to-day IT, 24×7 Security Operations and Virtual IT Director guidance.
Your first 90 days. Dissatisfied with our service after 90 days? You can leave your managed IT contract. T&Cs apply. See the 90-day offer.
2008
Established
Cyber Essentials Plus
Certified
Trusted by organisations in Exeter
Co Create Architects · Exeter · Managed IT and Cybersecurity
“We feel like we’re your only client.”
Alistair Powe
Director, Co Create Architects
Also supporting AU Bullion South West in Exeter and Thorverton Stone in the Exeter area. Remote and on-site service from our Paignton base.
One relationship.
Three responsibilities.
01
Run
Keep the business moving.
Service Desk
Day-to-day help for your people, with ownership of issues and attention to the problems that keep coming back.
02
Protect
Reduce business risk.
Security Operations
24/7 monitoring, investigation and response for the agreed environment, with ongoing work to strengthen your security.
Security Operations runs around the clock. Service Desk: Monday to Friday, 08:30–17:30, within your agreed service.
03
Advance
Move your business forward.
Technology Alignment
Understand where technology helps or holds back your people, processes and business performance.
Virtual IT Director
Bring technology leadership into your business planning, with clear priorities, budgets and a roadmap to support your ambitions.
Continuous improvement
What we learn from supporting your people and understanding your business shapes what we improve next.
Switching IT providers.
What happens next?
01
Review your current arrangements
We review your systems, current agreement and what your people depend on. You can speak to us before giving notice.
02
Agree the service and transition plan
Scope, responsibilities and commercial terms are agreed before the move. You know who is taking ownership of what.
03
Coordinate the handover
We work through access, documentation, systems and security with your outgoing provider, where possible. The timetable reflects your environment and current arrangements.
04
Settle in and review
Your team knows how to get help. We review the service with you during the first 90 days and agree what needs attention next.
Our 90-day offer
Your first 90 days should give you confidence.
If you’re dissatisfied with our service after 90 days, you can leave your managed IT contract.
T&Cs apply. Ask us for the full offer terms before entering an agreement.
What will managed IT cost?
Understand the service cost and what’s included before you decide.
The right service depends on your people, systems and the responsibility you want us to take on. We establish the scope before preparing a proposal that sets out the service, costs and contract terms.
Your people and environment
Team size, devices, locations and the systems you rely on inform the service scope.
Support and security
Understand what is included, what is excluded and which changes need a separate quote.
Licensing, backup and projects
Team size, devices, locations and the systems you rely on inform the service scope.
Leadership and contract terms
Already have an internal IT team? We can scope support around the responsibilities you want to keep.
Your proposal sets out the support coverage and security responsibilities included.
Before you choose your next IT partner.
Practical answers for Exeter businesses considering a managed service.
How does the strategic side work?
Technology Alignment builds a picture of your environment and risks. Your Virtual IT Director uses it to help agree priorities, budgets and a roadmap. Progress is reviewed so recommendations become actions.
Is our business the right size?
The fit depends on your systems, priorities and the support you need. Tell us about your organisation and we will establish whether our managed service is suitable.
Can we discuss switching before our contract ends?
Yes. An early conversation gives us time to understand your agreement, notice period and handover requirements. You do not need to commit to a change to explore your options.
What is the 90-day offer?
If you’re dissatisfied with our service after 90 days, you can leave your managed IT contract. T&Cs apply. Ask us for the full offer terms before entering an agreement.
Does 24×7 security mean 24×7 user support?
No. Security Operations monitors, investigates and responds around the clock. Day-to-day support operates during the service hours set out in your agreement.
Can you help with Microsoft 365 and cloud projects?
Yes. Microsoft 365 management, security and migrations can form part of the discussion. Dedicated projects are scoped separately, with clear responsibilities and a delivery plan.
Do you have an Exeter office?
Our office is in Paignton. We support Exeter organisations remotely and on site as the engagement requires, including AU Bullion South West, Co-Create Architects and Thorverton Stone in the Exeter area.
Your next IT decision
starts with a conversation.
Tell us what’s prompting the enquiry. We’ll discuss your current setup, what needs to improve and whether we’re the right fit. If we are, we’ll agree what to review before preparing a proposal.
Prefer to talk? 01803 524769
01 · Tell us about your business
02 · Talk through your priorities
03 · Agree the next step
No obligation to change provider. No technical specification needed.